Third Coast Clay

Frequently asked questions


 

Where are you located?

 

8519 N. Main Street, Houston, TX 77023 (off 43rd & Main St.)

We moved in May 2021. 

How can I reach you?

 

Our “office” hours are in the evening and on the weekends.

Text us at 832-907-2560, you may call but texting is easier to get a quicker response.

e-mail us at the3rdcoastclay@yahoo.com

8 Week Sessions

Our mixed skill level 8 week courses are 2.5 hours long on the same day each week for 8 consecutive weeks.

 

When are classes?

Class is the same day every week that you enrolled for 8 consecutive weeks. 

 

What do I need to bring?

  • A basic tool kit or purchase one when you register. 
  • An apron or a towel.
  • Change into some comfy clothes.
  • Tie up your long hair.

 

May I reschedule a missed class?

Unfortunately, we have been overwhelmed with reschedule requests, substituting student requests, and students showing up randomly to other classes.

This has caused a lot of confusion for the instructors and the regular students, along with concerns due to Covid-19, so after much consideration we made the difficult decision to stop offering make up classes.

 

May I receive a credit for missed classes?

Unfortunately, we are unable to credit your missed class. Class fees are allocated to the expenses based and expended on your full session. Please check your calendar before enrolling in a session. 

 

When will my pieces be ready?

We ask that you begin wrapping up your pieces by week 6, if you do not plan to return next session. Your pieces will go through the normal process. We will text you 3-4 weeks after class ends to pick up your pieces, usually during other class times.

 

What is the 8 Week free membership/subscription?

At some time during your current session, you will receive a free membership/subscription that will allow you to enroll in the next session before we offer the classes to those not currently enrolled. If, you are not able to rejoin, your membership/subscription will be cancelled and passed on to the new enrollee.

 

I need to skip a session, may I keep my 8 Week free membership/subscription?

Unfortunately, that is not an option, unless you choose to pay for your spot to hold it, we will need to pass it on to the person that enrolls for the next session. If, we do not have a new enrollee, we may be able to hold your membership/subscription. Please make your request by emailing us at the3rdcoastclay@yahoo.com.   

 

I received an email that my booking was cancelled?

There are two reasons this happens. One, is that your form of payment did not process.

The other, more likely reason, is that during your booking, you clicked on a class, started the process and then went back or clicked on a class again, before completing payment. It’s a great feature for the first reason but not the second, it holds that first click for about an hour, then it cancels it when payment isn’t matched to that first click. Sorry for the confusion, the only option I have is to stop the notification, but there have been instances, when a student actually needs to know so they can try booking again.

Feel free to send an email to the3rdcoastclay@yahoo.com we’ll confirm your booking was processed.  

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